FAQ
Frequently Asked Questions for users and prospective users alike
This is a list of action cameras that we have control integration built into our apps: Garmin VIRB X/XE/Ultra 30 Wi-Fi Video Cameras (Ultra 30 most rec...
Sat, 5 Jun, 2021 at 12:47 AM
The OBDII Bluetooth readers Petrel Data offers are the ones we develop and thoroughly test with and can provide support behind them. If you already have...
Fri, 21 May, 2021 at 12:43 AM
If your vehicle does not have an OBDII port, and you want to be able to record more data channels from your vehicle, your only option is to use a hardwired ...
Fri, 21 May, 2021 at 12:54 AM
You've purchased a new device or have had an issue and lost the app you purchased. Maybe your app is not updating automatically (it happens). No probl...
Fri, 21 May, 2021 at 12:46 AM
You've re-installed the app but now you can't find your unlock code in your millions of e-mail Gmail has so conveniently stored for you. Use the sa...
Fri, 21 May, 2021 at 12:47 AM
When video exports are completed, the video file will be shown in the Android notification tray at the top of your screen. If it has been cleared you ca...
Wed, 9 Jun, 2021 at 3:09 PM
Confirm licensing e-mail is correct and added to your device Check that the e-mail address you submitted for licensing is registered in the system settings...
Mon, 7 Jun, 2021 at 7:54 PM
Our family of apps will happily take GPS data from most Bluetooth GPS devices, however we recommend those with GPS refresh rates of 5Hz or higher and recomm...
Sat, 5 Jun, 2021 at 12:55 AM
Logging into PetrelData.com is only for Petrel Cloud management and if you explicitly chose to create an account during your license purchase process. I...
Wed, 9 Jun, 2021 at 10:37 AM
We are only able to make this app available and support to you by licensing the software. For this reason, we are unfortunately unable to transfer purchase...
Mon, 7 Jun, 2021 at 7:56 PM